What can I do if my device is network- or carrier-locked?

If you’ve purchased your device through a mobile network provider or carrier, your device may be network or carrier-locked. This means your provider has placed restrictions on your device, limiting your ability to connect to other networks. 

If your device is network or carrier-locked, you won't be able to install an eSIM. To use an eSIM, it's essential to reach out to your mobile network provider or carrier to unlock your device.

If your device has recently been unlocked, your carrier may have disabled eSIM support for a period of time as a security precaution. Please contact your mobile network provider or carrier to override the device’s security settings in these cases.