FAQ

Installing and activating your eSIM is simple. Just follow these steps:

1. Go to the settings on your device.
2. Select "Cellular" or "Mobile Data".
3. Choose "Add Cellular Plan" or "Add Data Plan".
4. Scan the QR code provided with your eSIM purchase.
5. Follow the on-screen instructions to complete the activation process.

The list below constantly expands as more eSIM-compatible devices get released into the market.

To use an eSIM, your device must be carrier-unlocked and eSIM-compatible. Please reference the list below to see if your device supports eSIM technology. (Note that country and carrier-specific restrictions may apply.)*

As of January 2024, the eSIM-compatible devices are as follows:

APPLE*

• iPhone 15
• iPhone 15 Plus
• iPhone 15 Pro
• iPhone 15 Pro Max
• iPhone 14
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max
• iPhone 13
• iPhone 13 Mini
• iPhone 13 Pro
• iPhone 13 Pro Max
• iPhone 12
• iPhone 12 Mini
• iPhone 12 Pro
• iPhone 12 Pro Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone XS
• iPhone XS Max
• iPhone XR
• iPhone SE (2020)
• iPhone SE (2022)
• iPad Air (3rd generation)
• iPad Air (4th generation)
• iPad Air (5th generation)
• iPad Pro 11-inch (1st generation)
• iPad Pro 11-inch (2nd generation)
• iPad Pro 11-inch (3rd generation)
• iPad Pro 11-inch (4th generation)
• iPad Pro 12.9-inch (3rd generation)
• iPad Pro 12.9-inch (4th generation)
• iPad Pro 12.9-inch (5th generation)
• iPad Pro 12.9-inch (6th generation)
• iPad (7th generation)
• iPad (8th generation)
• iPad (9th generation)
• iPad (10th generation)
• iPad Mini (5th generation)
• iPad Mini (6th generation)

*The following Apple devices DO NOT have eSIM capability:

•    iPhone devices from Mainland China.

•    iPhone devices from Hong Kong and Macao (except for the iPhone 13 Mini, iPhone 12 Mini, iPhone SE 2020, and iPhone XS).

*For iPhones and iPads purchased in TURKEY:

•   If you’re setting up your device for the first time after June 23, 2020, your eSIM will activate after installation. Contact your carrier if you don’t have eSIM enabled.

•   For devices set up before the above date, follow the steps in this link to activate your eSIM. The procedure may require you to erase your device’s data – please ensure you back up your device beforehand.

*Only iPad devices with Wi-Fi + Cellular features are supported.

SAMSUNG*

• Galaxy S23 FE*
• Galaxy A54 5G*
• Galaxy S23*
• Galaxy S23+*
• Galaxy S23 Ultra*
• Galaxy S22 5G*
• Galaxy S22+ 5G*
• Galaxy S22 Ultra 5G*
• Galaxy S21 5G*
• Galaxy S21+ 5G*
• Galaxy S21 Ultra 5G*
• Galaxy S20 5G*
• Galaxy S20*
• Galaxy S20+*
• Galaxy S20+ 5G*
• Galaxy S20 Ultra*
• Galaxy S20 Ultra 5G*
• Galaxy Z Flip
• Galaxy Z Flip 3 5G
• Galaxy Z Flip 4
• Galaxy Z Flip 5
• Galaxy Z Fold
• Galaxy Z Fold 2
• Galaxy Z Fold 3
• Galaxy Z Fold 4
• Galaxy Z Fold 5
• Galaxy Note 20
• Galaxy Note 20 5G
• Galaxy Note 20 Ultra
• Galaxy Note 20 Ultra 5G

*The following Samsung Galaxy devices DO NOT have eSIM capability:

•    All Galaxy devices originating from China, Hong Kong, and Taiwan.

•    All Galaxy FE “Fan Edition” models, except the Galaxy S23 FE.

•    USA models of the Galaxy S20, S21*, and Note 20 Ultra.

*Most Samsung Galaxy devices purchased in South Korea do not support eSIMs, except for the Galaxy S23, S23+, S23 Ultra, Z Flip4, Z Fold4, Z Flip5, Z Fold5, A54 5G, and Galaxy S23 FE.

*Galaxy A54 5G eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Galaxy A54 5G device is eSIM-capable.

*Galaxy S21 series devices (with the exception of FE models) from Canada and the USA may have eSIM capability as long as the One UI 4 update is installed. Please contact your carrier or device manufacturer to confirm your Samsung device is eSIM-capable.

GOOGLE PIXEL

• Pixel 8 Pro
• Pixel 8
• Pixel Fold
• Pixel 7 Pro
• Pixel 7a
• Pixel 7
• Pixel 6 Pro
• Pixel 6a
• Pixel 6
• Pixel 5a
• Pixel 5
• Pixel 4a
• Pixel 4
• Pixel 4 XL
• Pixel 3 & 3 XL*
• Pixel 3a & 3a XL*

*The following Google Pixel devices DO NOT have eSIM capability:

          •    Pixel 3 models originating from Australia, Taiwan, and Japan, and those purchased with service from US or Canadian carriers other than Sprint and Google Fi.

          •    Pixel 3a models purchased in South East Asia and with Verizon service.

HAMMER*

• Explorer PRO
• Blade 3
• Blade 5G
• myPhone NOW eSIM
• myPhone Hammer Construction

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Hammer device is eSIM-capable.

HONOR*

• Magic5 Pro
• Magic4 Pro
• Honor 90

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm your Honor device is eSIM-capable.

HUAWEI

• P40 
• P40 Pro*
• Mate 40 Pro

*The following HUAWEI devices DO NOT have eSIM capability:

         •    Huawei P40 Pro+

         •    All Huawei devices purchased in China are not eSIM capable.

MOTOROLA*

• Moto G54
• Edge 40 Neo
• Edge 40 Pro
• Edge+
• Razr 40 Ultra
• Razr 2022
• Razr 2019
• Razr 5G
• G53 5G

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your Motorola device is eSIM-capable.

NOKIA*

• G60
• XR21
• X30

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm your Nokia device is eSIM-capable.

ONEPLUS*

• OnePlus 12
• OnePlus 11

*eSIM support is only available in certain regions. Please contact your carrier or device manufacturer to confirm that your OnePlus device is eSIM-capable.

OPPO*

• Reno6 Pro 5G
• A55s 5G
• Find N2 Flip
• Find X3 Pro
• Find X5
• Find X5 Pro
• Reno A

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Oppo device is eSIM-capable.

RAKUTEN*

• Rakuten Big
• Rakuten Big S
• Rakuten Mini
• Rakuten Hand

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Rakuten device is eSIM-capable.

SHARP*

• AQUOS Sense 8
• AQUOS Sense 7
• AQUOS Sense 6
• AQUOS Sense 4 Lite
• AQUOS R8 Pro
• AQUOS R8
• AQUOS R7
• AQUOS R6
• AQUOS Wish
• AQUOS Zero 6

*eSIM support is only available in Japan and certain regions. Please contact your carrier or device manufacturer to confirm that your Aquos device is eSIM-capable.

SONY*

• Xperia 1 V
• Xperia 1 IV
• Xperia 5 IV
• Xperia 10 III Lite
• Xperia 10 IV*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your Xperia device is eSIM-capable.

*Sony Xperia 10 IV eSIM support is only available in Europe. Please contact your carrier or device manufacturer to confirm that your Sony Xperia 10 IV device is eSIM-capable.

VIVO*

• X90 Pro*
• V29 (European Version)*
• V29 Lite 5G (European Version)*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm that your vivo device is eSIM-capable.

XIAOMI*

• 14 Pro
• 13T
• 13T Pro
• 13
• 13 Pro
• 13 Lite
• 12T Pro
• Redmi Note 11 Pro 5G*

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm your Xiaomi device is eSIM-capable.

*Redmi Note 11 Pro 5G eSIM support is only available in Japan. Please contact your carrier or device manufacturer to confirm your Redmi Note 11 Pro 5G device is eSIM-capable.

OTHERS*

• Nuu Mobile X5
• Gemini PDA 4G+Wi-Fi
• Fairphone 4

*eSIM availability may vary depending on country/region and carrier. Please contact your carrier or device manufacturer to confirm your device is eSIM-capable.

WINDOWS 10*/ WINDOWS 11 LAPTOPS

ACER

• Acer Swift 3
• Acer Swift 7
• Acer TravelMate P2
• Acer TravelMate Spin P4
• Acer TravelMate P6

ASUS

• ASUS Mini Transformer T103HAF
• ASUS NovaGo TP370QL
• ASUS Vivobook Flip 14 TP401NA

DELL

• Dell Latitude 7440
• Dell Latitude 7210 2-in-1
• Dell Latitude 9410
• Dell Latitude 7310
• Dell Latitude 7410
• Dell Latitude 9510
• Dell Latitude 5410
• Dell Latitude 5411
• Dell Latitude 5511

HP

• HP Elitebook G5
• HP Probook G5
• HP Zbook G5
• HP Spectre Folio 13

LENOVO

• ThinkPad X1 Titanium Yoga 2 in 1
• ThinkPad X1 Carbon Gen 9
• ThinkPad X1 Fold
• ThinkPad X1 Nano
• ThinkPad X12 Detachable
• Lenovo Flex 5G
• Lenovo Yoga C630
• Lenovo Miix 630
• Lenovo Yoga 520
• Lenovo Yoga 720 (2-in-1 models)

SURFACE*

• Surface Pro 9
• Surface Go 3
• Surface Pro X
• Surface Duo 2
• Surface Duo

*For Windows 10: Your PC needs to have Windows 10 version 1703 or later for you to use an eSIM. The device also needs to be LTE-ready.

*Surface: Any AT&T-locked devices will not support eSIMs. If your device was purchased through another carrier, the carrier may have disabled the eSIM capability in the Surface Duo. Please contact the carrier to confirm.

For all eDataSIM eSIMs, you will not be able to make phone calls or send SMS text messages, as our eSIM packs provide data only. Telephony services like Texts(SMS) and calls are not possible using a Data-only eSIM. However, you can use internet-based calls and messages.

Please note that if you plan to use third-party apps for calling or texting over the internet, ensure that you already have it set up before using your eSIM. 

You can check what kind of plan is supported for your desired eSIM prior to purchase by checking the additional Information as shown below. Plan Type: Data Only

On the eDataSIM website

Your current data usage can be found in your device settings, as shown below.

On iOS:

1. Go to Settings on your device
2. Go to Cellular/Mobile Data
3. The amount of data used can be found under Current Period Roaming.

You can also see the instructions from the Apple website here.

On Android:

1. Open your phone's Settings app.
2. Tap Network and Internet 
3. Tap Data usage or Mobile Network

You can find your data usage under Mobile. 

Rest assured, the 'this code is no longer valid' error is common when attempting to add an eSIM that has been added before or when the QR code was partially scanned due to a poor connection.

To confirm whether the eSIM has been installed or not, please proceed as below:

• Go to Settings
• Go to General
• Tap About and scroll down

If the eSIM is installed and turned on, you should be able to view the ICCID [NUMBER] + an extra digit as long as the eSIM line is “On” under your Cellular Plans.

Please note that if the eSIM has been removed and you attempt to reinstall it, it will not be possible!

On the other hand, if you install the eSIM for the first time, this error message could be due to a poor connection, VPN enabled, or too many eSIMs installed on the device.

Please follow the steps below to install your eSIM successfully:

1. Disable any VPNF
2. Ensure that you have a good and stable internet connection 
3. Remove any eSIMs you will no longer use
4. Check if the software is updated to the latest version 
5. Try to install an eSIM through an installation method different than before

Before you start, please check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

1. Your device is eSIM compatible and carrier unlocked. 
   Check What devices support eSIM?
2. You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device and a stable internet connection is a must.)
3. QR code and activation code can only be used once for security purposes. If you cancel the eSIM activation/installation in the middle of the process, the code will no longer be valid. 
4. Your eSIM can only be installed on one device and only once. If you delete or remove the eSIM from your device, you cannot install it again.

Follow the step-by-step guide on how to install your eSIM with a QR code or manual method.

I. PREPARATION

1. Open the email "Your eDataSIM Code is Here!", with the QR code and activation code.
2. You should be able to see a QR code and SM-DP+Address and Activation code.   Take note of this or keep this page open so you can copy the details later.

II. INSTALLATION

QR CODE METHOD

1. On your device, go to Settings
2. Tap Cellular or Mobile Service
3. Tap Add Cellular Plan (Add Mobile Data Plan) or Add eSIM

OR

4. Use your printed QR code or another device that displays the QR code to scan your eSIM QR Code

5. If prompted, enter the 4-digit confirmation code. You can skip this step if you are not provided with the confirmation code.

6. Choose a label or customized label for your eSIM.

7. Under the Default Line page, select your eSIM for cellular data only

8. You should see your new eSIM under your Cellular Data or Mobile Data Plans.

MANUAL METHOD

1. On your device, go to Settings
2. Tap Cellular or Mobile.
3. Tap Add Cellular Plan (Add Mobile Data Plan) or Add eSIM

OR

4. Select Enter Details Manually. You will be asked to enter:

• SM-DP+ Address
• Activation Code
• Confirmation Code Optional (if available)

5. Choose a label or customized label for your eSIM.

6. Under the Default Line page, select your eSIM for cellular data only

7. You should see your new eSIM under your Cellular Data or Mobile Data Plans.

III. ACCESSING DATA (QR CODE OR MANUAL METHOD)

After installing your eSIM, you must also make the necessary adjustments for connecting as required on your eSIM installation page.

1. On your device, go to Settings>Cellular or Settings>Mobile.
2. Tap on your newly installed eSIM plan.

3. Toggle TURN ON THIS LINE for your eSIM and enable the Data Roaming

4. On the same page, tap on CELLULAR DATA NETWORK OR MOBILE DATA NETWORK. Depending on your eSIM plan, you may be required to provide the APN (Access Point Name). If required, type the APN on the field provided on your device. You can find the APN details in the "Your eDataSIM Code is Here" email.

5. Go back to Settings>Cellular or Settings>Mobile.

6. Select your eSIM for Cellular Data or Mobile Data. Be sure to turn OFF “Allow Cellular Data Switching” to avoid charges on your other line.

7. Go to your eSIM settings and select the supported network.

Before you start, please check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

1. Your device is eSIM compatible and carrier unlocked. 
   Check What devices support eSIM?
2. You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device and a stable internet connection is a must.)
3. QR code and activation code can only be used once for security purposes. If you cancel the eSIM activation/installation in the middle of the process, the code will no longer be valid. 
4. Your eSIM can only be installed on one device and only once. If you delete or remove the eSIM from your device, you cannot install it again.

Follow the step-by-step guide on how to install your eSIM with a QR code or manual method.

I. PREPARATION

1. Open the email "Your eDataSIM Code is Here!", with the QR code and activation code.
2. You should be able to see a QR code and SM-DP+Address and Activation code. Take note of this or keep this page open so you can copy the details later.

II. INSTALLATION

QR CODE METHOD

1. On your device, go to Settings.
2. Tap on Network & Internet.
3. Tap the Add or + icon next to Mobile Network. 
4. Tap Next when asked, "Don't have a SIM Card?"
5. Scan your QR code and add the confirmation code if prompted
6. Go back to your "Install eSIM/Access Data" screen.
7. Turn on eSIM under Mobile Network
8. Enable Mobile Data
9. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
10. Go to Network & Internet and tap on the Mobile network to set the correct network preferences listed in the Additional Info which is at the bottom-right of the selected data package page.
11. Set up an APN(access point name) on your device if required. 

MANUAL METHOD

1. Copy the “SM-DP+Address & Activation Code” (manual installation information) from the "Your eDataSIM Code is Here!" email.
2. Tap on Network & Internet
3. Tap the Add or + icon next to Mobile Network
4. Tap Next when asked, “Don’t have a SIM card?”
5. Tap Enter Code Manually. You will be asked to enter your SM-DP+Adress as shared on "Your eDataSIM Code is Here!" email.
6. Turn on your eSIM under Mobile Network
7. Enable Mobile data
8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
9. Set up an APN (access point name) on your device if required.

If you have any questions or need further help, just send us a message