Rest assured, the 'this code is no longer valid' error is common when attempting to add an eSIM that has been added before or when the QR code was partially scanned due to a poor connection.

To confirm whether the eSIM has been installed or not, please proceed as below:

  • Go to Settings
  • Go to General
  • Tap About and scroll down

If the eSIM is installed and turned on, you should be able to view the ICCID [NUMBER] + an extra digit as long as the eSIM line is “On” under your Cellular Plans.

Please note that if the eSIM has been removed and you attempt to reinstall it, it will not be possible!

On the other hand, if you install the eSIM for the first time, this error message could be due to a poor connection, VPN enabled, or too many eSIMs installed on the device.

Please follow the steps below to install your eSIM successfully:

  1. Disable any VPNF
  2. Ensure that you have a good and stable internet connection 
  3. Remove any eSIMs you will no longer use
  4. Check if the software is updated to the latest version 
  5. Try to install an eSIM through an installation method different than before

If you need assistance, please contact us.

Need More Help?

Click here