Before you start, please check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

1. Your device is eSIM compatible and carrier unlocked. 
   Check What devices support eSIM?
2. You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device and a stable internet connection is a must.)
3. QR code and activation code can only be used once for security purposes. If you cancel the eSIM activation/installation in the middle of the process, the code will no longer be valid. 
4. Your eSIM can only be installed on one device and only once. If you delete or remove the eSIM from your device, you cannot install it again.

Follow the step-by-step guide on how to install your eSIM with a QR code or manual method.

1. Open the email "Your eDataSIM Code is Here!", with the QR code and activation code.
2. You should be able to see a QR code and SM-DP+Address and Activation code.   Take note of this or keep this page open so you can copy the details later.

II. INSTALLATION

1. On your device, go to Settings
2. Tap Cellular or Mobile Service
3. Tap Add Cellular Plan (Add Mobile Data Plan) or Add eSIM

OR

4. Use your printed QR code or another device that displays the QR code to scan your eSIM QR Code

5. If prompted, enter the 4-digit confirmation code. You can skip this step if you are not provided with the confirmation code.

6. Choose a label or customized label for your eSIM.

7. Under the Default Line page, select your eSIM for cellular data only

8. You should see your new eSIM under your Cellular Data or Mobile Data Plans.

1. On your device, go to Settings
2. Tap Cellular or Mobile.
3. Tap Add Cellular Plan (Add Mobile Data Plan) or Add eSIM

OR

4. Select Enter Details Manually. You will be asked to enter:

• SM-DP+ Address
• Activation Code
• Confirmation Code Optional (if available)
  
  

5. Choose a label or customized label for your eSIM.

6. Under the Default Line page, select your eSIM for cellular data only

7. You should see your new eSIM under your Cellular Data or Mobile Data Plans.

III. ACCESSING DATA (QR CODE OR MANUAL METHOD)

After installing your eSIM, you must also make the necessary adjustments for connecting as required on your eSIM installation page.

1. On your device, go to Settings>Cellular or Settings>Mobile.
2. Tap on your newly installed eSIM plan.

3. Toggle TURN ON THIS LINE for your eSIM and enable the Data Roaming

4. On the same page, tap on CELLULAR DATA NETWORK OR MOBILE DATA NETWORK. Depending on your eSIM plan, you may be required to provide the APN (Access Point Name). If required, type the APN on the field provided on your device. You can find the APN details in the "Your eDataSIM Code is Here" email.

5. Go back to Settings>Cellular or Settings>Mobile.

6. Select your eSIM for Cellular Data or Mobile Data. Be sure to turn OFF “Allow Cellular Data Switching” to avoid charges on your other line.

7. Go to your eSIM settings and select the supported network.

If you have any questions or need further help, just send us a message.