Before you start, please check the following items in order to guarantee that you are able to successfully install and set up your eSIM:

1. Your device is eSIM compatible and carrier unlocked.
   Check What devices support eSIM?

2. You have a stable connection, preferably WiFi. (You need to download the eSIM properly to your device and a stable internet connection is a must.)
3. QR code and activation code can only be used once for security purposes. If you cancel the eSIM activation/installation in the middle of the process, the code will no longer be valid. 
4. Your eSIM can only be installed on one device and only once. If you delete or remove the eSIM from your device, you cannot install it again.

Follow the step-by-step guide on how to install your eSIM with a QR code or manual method.

I. PREPARATION

1. Open the email "Your eDataSIM Code is Here!", with the QR code and activation code.
2. You should be able to see a QR code and SM-DP+Address and Activation code. Take note of this or keep this page open so you can copy the details later.

II. INSTALLATION

QR CODE METHOD

1. On your device, go to Settings.
2. Tap on Network & Internet.
3. Tap the Add or + icon next to Mobile Network.
   

1. Tap Next when asked, "Don't have a SIM Card?"
2. Scan your QR code and add the confirmation code if prompted
3. Go back to your "Install eSIM/Access Data" screen.
4. Turn on eSIM under Mobile Network
5. Enable Mobile Data
6. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
7. Go to Network & Internet and tap on the Mobile network to set the correct network preferences listed in the Additional Info which is at the bottom-right of the selected data package page.
8. Set up an APN(access point name) on your device if required. 

 

MANUAL METHOD

1. Copy the “SM-DP+Address & Activation Code” (manual installation information) from the "Your eDataSIM Code is Here!" email.
2. Tap on Network & Internet
3. Tap the Add or + icon next to Mobile Network
4. Tap Next when asked, “Don’t have a SIM card?”
5. Tap Enter Code Manually. You will be asked to enter your SM-DP+Adress as shared on "Your eDataSIM Code is Here!" email.
6. Turn on your eSIM under Mobile Network
7. Enable Mobile data
8. Enable Data Roaming (Please turn off your primary line to avoid roaming charges from your carrier provider when overseas)
9. Set up an APN (access point name) on your device if required.

If you have any questions or need further help, just send us a message.