How do I change my APN settings?

Your APN, or‘ Access Point Name’, is a crucial setting on your device. Sometimes, you may need to customise your device's APN settings to ensure data access with certain eDataSIM eSIMs. 

If the APN settings are required for your eSIM, you can find the APN details on your eSIM installation notification email.

Please follow these steps to set up an APN:

On iOS:

1. Go to Settings on your device

2. Go to Cellular/Mobile Data

3. Select your eSIM under Cellular/Mobile Data Plans

4. Go to Cellular/Mobile Data Network

5. Type the new APN settings in the Cellular/Mobile Data APN field as written in the eSIM installation details (all lower case, all one word)

*globaldata is an example. Please note that different eSIMs may require different types of APNs. You can learn your eSIM's APN by checking your eDataSIM activation email. If the APN is unavailable, the eSIM's APN is automatically configured. 

6. You can leave the other fields blank

On Android:

1.Go to Settings on your device

2.Go to the Network & Internet section

3. Go to Mobile Networks

4. Go to Access Point Names
5. Type the new APN settings as written in the eSIM installation details  (all lowercase, all one word) [caption

*globaldata is an example. The correct APN settings will be shared with you in your eSIM activation email. 

6. You can leave the other fields blank.

If you have any questions, please feel free to contact support.