Some iPhones and iPads purchased in Turkey are reported to have eSIM disabled by default.

If you have purchased and activated your device after June 23, 2020, your eSIM will be activated after setup, and you don’t need to follow these instructions. If you don’t have eSIM enabled, contact your mobile carrier. 

The instructions below will help you activate your eSIM for devices purchased before June 23, 2020. You must reset your device to complete the following procedure, so create a backup before continuing.

1. Back up your device. Then make sure it’s updated to the latest iOS or iPadOS. 
2. Tap Settings > General > Transfer or Reset
3. Tap Erase All Content and Settings. 
4. When asked, enter your passcode or Apple ID password. Then confirm that you want to erase your device.
5. After the erase is complete, restore your iPhone or iPad from your backup.

Once done, you can set up an eSIM on your iPhone or iPad. 

In addition, please be advised that according to Turkey’s local regulation, to use roaming data services for 91 days (accumulated) or more per 120-day period, the device’s IMEI should be registered with the Central Equipment Identity Register of Turkey. We kindly advise you to contact the CEIR for more information.

If you have any questions, please feel free to contact us through our support channels.