How do I access the internet using an eDataSIM eSIM on an iOS device?

If you encounter difficulties connecting your eDataSIM eSIM to the internet on an iOS device after installation, please ensure that you have completed the Access Data steps for your eSIM.

You can find them in your eDataSIM activation email- “ Your eDataSIM Code is Here!”

Before you proceed with the next steps, it's essential to check that the eSIM line is ENABLED and selected for cellular/mobile data. This is a prerequisite for accessing the internet.

1. Go to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.
4. ENSURE that the eSIM is enabled. If not, toggle it ON.

TAP Cellular or Mobile Data and select your eSIM.

Connect to the Supported Network:

1. Go to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.
4. TAP Network Selection.
5. DISABLE Automatic.

It's important to SELECT the network specified in your eSIM’s Access Data information. This is a crucial step in connecting to the internet using your eSIM.

Update the APN settings (if necessary):

CHECK if you need to modify the APN on your device by opening the eDataSIM activation email and viewing your eSIM instructions.

1. GO to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.
4. TAP Cellular or Mobile Data Network.
5. ENTER the APN in the APN fields.
6. LEAVE the other fields blank.

TAP Reset Settings should the APN be set automatically.

Enable Data Roaming (if necessary):

CHECK if you need to enable Data Roaming on your device by opening the eDataSIM activation email and viewing your eSIM instructions.

1. GO to Settings.
2. TAP Cellular or Mobile.
3. TAP your eSIM.

TOGGLE Data Roaming ON or OFF.

After correctly following the instructions above, your eDataSIM eSIM should be successfully connected to the internet. Please contact our support team if you need more assistance; we'll gladly help.